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Thank you for choosing PUREVANTA LIMITED. We are committed to providing you with high-quality apparel products and a satisfying shopping experience. If you are not satisfied with your purchase, we offer the following return and refund services.
Return Policy
Return Period
You may request a return within 30 days of receiving the product.
The product must be unused, uninstalled, and in its original condition.
All original packaging, accessories, instructions, and labels must be included.
Eligible Items for Return
– Unopened clothing
– Unwashed clothing
– Clothing with tags still attached
– Other unopened and unused garments
Non-eligible Items for Return
We do not accept returns under the following circumstances:
– Products that have been installed or used
– Custom-made or specially ordered items
– Products with severe packaging damage or missing components
– Mismatch due to customer’s incorrect size selection (we recommend confirming your size before purchasing)
– Items returned beyond the 30-day return period
Refund Policy
Refund Method
Refunds will be issued back to your original payment method.
Processing time: 5–10 business days after receiving the returned item.
Refund processing time: Typically 3–7 business days, depending on the payment platform.
Refund Amount
Full refund: For products with manufacturing defects or incorrect shipment.
Partial refund: For minor packaging damage that does not affect usability.
Shipping fee deduction: For non-quality-related returns, customers are responsible for return shipping costs.
Shipping Fee Details
– Our responsibility (quality issues, wrong shipment): We cover all shipping costs.
– Customer’s responsibility (dissatisfaction, wrong size selected): Customers bear return shipping costs.
– Package rejected upon delivery: Round-trip shipping fees may apply.
Exchange Policy
Exchange Conditions
– Received product has quality issues or defects
– Wrong item shipped (received item does not match order)
– Product damaged during transit
Exchange Process
– Contact our customer service team and explain the reason for exchange
– Provide your order number and photos of the product
– We will arrange an exchange or reshipment
– For exchanges due to quality issues, we cover both outbound and return shipping costs
Return Process
Step 1: Contact Customer Service
Before initiating a return, please contact us first:
Email: [purevantahk@hotmail.com]
Phone: [+970 930 1021]
Online Chat: Through the website contact form
Step 2: Obtain Return Authorization
Our customer service will provide you with a Return Merchandise Authorization (RMA) number.
Returns without an RMA number will not be accepted.
Step 3: Ship the Item Back
– Use a trackable courier service
– Clearly label the RMA number on the outer packaging
– Pack carefully to prevent damage during transit
– We recommend purchasing shipping insurance
Step 4: Wait for Processing
– We will inspect the returned item within 2–3 business days of receipt
– Once approved, refunds will be processed within 5–10 business days
– You will be notified of the refund status via email
Warranty and Quality Assurance
Product Warranty
All products come with manufacturer warranty.
Warranty duration varies by product (typically 6–12 months).
Coverage includes: manufacturing defects and material flaws.
Exclusions from Warranty
– Damage caused by misuse or improper handling
– Unauthorized modifications or repairs
– Normal wear and tear
– Damage resulting from accidents or traffic incidents
Special Cases
Order Cancellation
– Before shipment: Full refund, no fees deducted
– After shipment: May incur packaging and handling fees
– Custom orders: Cannot be canceled once production begins
Out-of-Stock or Delayed Shipment
If an item is out of stock, we will notify you promptly.
You may choose to: wait for restocking, switch to another product, or receive a full refund
Wrong Order
If we find any errors in the order information (such as address or product model), we will contact you to confirm before shipping.
Contact Us
For any questions regarding returns or refunds, please feel free to contact us:
PUREVANTA LIMITED
📧 Email: purevantahk@hotmail.com
📞 Customer Service: [+970 930 1021]
🕐 Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (China Time)
📍 Address: [RM 9042, 9/F, BLOCK B, CHUNG MEI CENTRE, 15‑17 HING YIP STREET, KWUN TONG, HONG KONG]
Policy Update
PUREVANTA LIMITED reserves the right to modify this return and refund policy at any time. Any changes will be posted on this page and take effect immediately upon publication. We recommend that you review this policy regularly for the latest information.
Thank you for your trust and support of PUREVANTA LIMITED. We are committed to providing you with high-quality products and sincere service!
